Pain points
Trace pain points to customers
Open a recurring pain point to see who raised it and exactly what they said.
Customer intelligence for founders
Know who to contact—and why.
Glyph combines product events, survey answers, and notes to uncover recurring pain points, find the right customers to contact, and help you write personal outreach grounded in what each person did and said.
Free for up to 100 customer profiles. No card required.
Features
Customer signals
Understand the customer before you reach out
A customer’s signal brings together recent activity, notes, and survey answers, with severity and confidence. The events and quotes behind it stay visible, so you know what context should shape the conversation.
Quiet customers
Spot customers who have gone quiet
See whose activity has dropped off, what changed around the time they went quiet, and decide who’s worth a follow-up.
Outreach
Turn customer context into personal outreach
Choose a customer behind a pain point. On Growth, Glyph uses what they did and said to draft a relevant email. Review, edit, then click Send.
Start with the data you already have.
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1import { GlyphNode } from "@glyphhq/node";23const glyph = new GlyphNode({4 writeKey: process.env.GLYPH_WRITE_KEY,5});67glyph.track("user_123", "Invoice paid", {8 invoiceId: "inv_123",9});
Send product events
Send profiles and events with a workspace write key. Events join each customer’s timeline.
Send a built-in survey
Collect CSAT, NPS, and written feedback. Each response attaches to the customer who answered.
Add your notes
Put call and support notes beside each customer’s activity and survey responses.
The chart is not the customer.
Product analytics tells you what happened. Glyph shows you who it happened to, what they said, and the context you need to start a useful conversation. Keep your analytics stack. Add Glyph when the next step is talking to a customer.
Free for your first 100 customer profiles.
Flat pricing, not event-volume billing. Upgrade for more profiles, longer history, AI-drafted outreach, and three workspaces.
Free
$0forever
The core workspace, free.
Start free- Up to 100 customer profiles
- 30 days of customer history
- 100 survey sends per month
- Editable outreach from pain points
- 1 workspace
Growth
Recommended$49/month
More profiles, full history, and AI drafts.
Start free, upgrade later- Up to 1,000 customer profiles
- Full customer history, no date cutoff
- 1,000 survey sends per month
- Refresh customer signals
- 100 AI-assisted outreach drafts per month
- 3 workspaces
Not sure Glyph fits?
Tell us what data you have and what you need to learn. We’ll answer directly.
USD, billed monthly. No card required to start.
Common questions.
What Glyph does and does not do.
Do I still need Mixpanel or PostHog if I use Glyph?
Yes — keep them. They measure behavior at scale, with funnels, session replay, and experiments that Glyph doesn’t try to replace. Glyph works one customer at a time: it ties events, feedback, and notes to the people behind a trend, so you know who to contact and what context should shape the conversation. Most founders run both.
Where do the pain points and sentiment come from?
Pain points start with written survey feedback and notes, with customers and supporting quotes attached. Glyph checks their product behavior for supporting or contradictory evidence. CSAT and NPS come directly from survey responses.
What happens when I open a pain point?
See the customers and supporting quotes behind it, then choose who is worth contacting. On Growth, Glyph can use that context to draft a personal email. Review, edit, then click Send. Nothing sends automatically.
Does Glyph score or grade customers?
No. Glyph has no health scores or grades. It shows sentiment, pain points, and the people behind them. You decide what they mean.
Is Glyph useful with only a few customers?
Yes. Customer records become useful with the first event, survey response, or note. Sentiment and recurring pain points need more feedback; Glyph flags thin evidence.
What should I know before sending customer data?
You choose which profiles, events, survey responses, and notes to send. Contact us about retention, model processing, or security before sending sensitive data.
Understand the pattern. Talk to the person.
Bring together your events, survey answers, and notes. See what customers keep running into, find the right people to contact, and reach out with context.